Service Delivery Specialist

[회사 소개] At GE HealthCare, we see possibilities through innovation. We're partnering with our customers to fulfill healthcare's greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits. [주요 업무] • Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues • Driving operational excellence on the service delivery processes under responsibility • Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances • Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations • Monitoring and closely following down systems and hot issues until resolution and customer satisfaction • Establishing a smart service inventory in line with Global Parts Team's strategy and ensuring availability of parts in local warehouses • Managing installation and field tool inventory; purchase, loan, calibration & repair processes • Performing data analysis and business case development for key projects • Developing productivity initiatives/projects to reduce costs, improve efficiency, eliminate manual work and increase speed of service • Achieving Key Performance Indicators (KPIs) and ensuring daily compliance with Standard Operating Procedures (SOP's) [자격 요건] • Bachelor's Degree • Basic business acumen and understanding of key financial drivers • Knowledge of Lean & Continuous Improvement principles • Experience in statistical and/or data management tools • Good written and verbal communication skills • Fluency in English [우대 사항] • Sense of priority & urgency • Strong analytical and quantitative skills • Process mindset • Proven ability to meet deadlines in a fast-paced changing environment • Excellent planning, prioritization and organizational skills • Excellent interpersonal and verbal & written communication skills • Demonstrated collaboration, negotiation and conflict resolution skills • Analytical, problem solving & root-cause analysis skills • Embraces all cultural operating behaviors of the company [혜택 및 복지] • Total rewards designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities • Competitive salary and benefits with global strength and scale • Career opportunities in a culture that fosters care, collaboration and support