Technical Support Engineer - Dell Server, Storage

[회사 소개] At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. [주요 업무] • Draft simple guides and format content. • Maintain approvals and version control records. • Prepare basic status updates. • Collect inputs from SMEs and organize sources. [자격 요건] • 3~6 years of related experience (Server or Storage Technical Support) • Attention to detail and documentation discipline. • Customer-focused mindset and clear communication. • Ability to follow SOPs and seek guidance. • Basic proficiency with document tools. • 3교대(24/7) 근무 가능자(주말/공휴일/야간근무 포함) [우대 사항] • Bachelor's degree preferred • Dell product experience preferred • Strong hardware or Software troubleshooting skills preferred • Excellent customer communication and interpersonal skills preferred [혜택 및 복지] 자세한 사항은 홈페이지 참조